Some great stories from the IT support trenches in the user comments of this article on the Register today:
The trials of supporting remote users
In my first IT job I done some support as well as development work, and swore I would never go back to it!
I have been writing about web technology and software development since 2001. I am the developer of the Alpha Framework for PHP, and the five.today personal productivity app. I love open source, technology, and economics.